FAQ

How do I create an account?

1. Click the "My Account / Order Status" link at the top right side of our site.
2. Enter your email address.
3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?
Please click here for more information on returning an item.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.

 

🕰️ OFFICE HOURS
We’re here for you Monday through Friday from 8:30 a.m. to 4:30 p.m. That’s when the magic (picking, packing, and phone answering) happens!

🛍️ SHOWROOM HOURS
The showroom is currently on a walk-in break. No surprise visits for now—but keep an eye out for our occasional open days (we roll out the red clay carpet)!

🚗 WHEN CAN I PICK UP MY ORDER?
Planning a pickup? We ask that you place your curbside order at least 48 hours ahead of when you’d like to swing by. Gives us time to pack it up with love.

📦 I JUST PLACED MY ORDER—WHEN WILL IT SHIP?
Exciting! Our usual turnaround time is 4–6 business days (excluding weekends and holidays). Once it ships, it’s all systems go.

🚙 WILL MY CURBSIDE PICKUP ORDER BE READY TODAY?
Not quite. We need 48 hours to get your goodies prepped. Curbside pickup is open Tuesday to Friday, 10 am – 4 pm.

⏳ CAN I PICK IT UP SOONER?
Generally, no. BUT—we’re human. Call us and we’ll see what we can do to work some schedule magic.

🚚 DO YOU OFFER FREE SHIPPING?
Yes! Orders over $50 of qualifying items ship free. (Cue happy dance.) Have questions? Give us a ring: 1-888-774-2529.

📬 HOW WILL MY ORDER BE SHIPPED?
USPS, FedEx, or Freight—whatever gets your pottery dreams delivered fastest and safest.

💸 IS THERE A FREIGHT OR FUEL FEE?
Sometimes. Certain items or destinations (looking at you, heavy clay and faraway states) may have surcharges. Call us to check!

🧱 IS THERE BULK PRICING ON CLAY?
You bet! Bulk up and save—click here for details.

🛒 CAN I SHOP IN PERSON FOR TOOLS AND CLAY?
Kind of! We’re closed for walk-ins, but if you want to plan a shopping date, call us!

💔 DAMAGED PRODUCTS / RETURNS
My order arrived damaged or broken—help!
 We’re so sorry! Contact us ASAP and we’ll make it right.

😬 DON’T LOVE THE CLAY YOU PICKED?
No worries—we’re clay matchmakers! Call or email us and we’ll help you find your perfect clay soulmate.

❄️ MY GLAZE FROZE—NOW WHAT?
Yikes! That can happen. Here is a helpful video How To FIX Frozen Clay and Glazes

📖 WANT TO KNOW MORE ABOUT CLAY CONSISTENCY?
Check out this clay-splaining goldmine: https://kansasclay.com/faq/

💵 IS THERE A MINIMUM ORDER?
Yep, our website minimum is $50. Trying to order less? Just give us a call—we can take care of it over the phone.

🎁 CAN I GET A GIFT CARD IN ANY AMOUNT?
Absolutely! From $5 to $500—whatever feels right. Great for gifting, even better for getting.

😱 MY ORDER ARRIVED BUT SOMETHING’S MISSING!
Breathe. We’ve got you. Sometimes items ship separately or get backordered. Just call us and we’ll get to the bottom of it.

🔥 WHAT’S YOUR MOST POPULAR CONE 5/6 STONEWARE?
Buff: T6B—our crowd favorite!

Brown: 4D3B—smooth, reliable, and just the right amount of toasty.

✨ BEST CONE 5/6 CLEAR GLAZE?
Brush-on: Amaco HF-9 Zinc-Free Clear

Dip-it-like-it’s-hot: Clayscapes CP-24 Crystal Clear

 

🕓 HOW QUICKLY WILL MY ORDER SHIP?
Generally, 4–6 business days from our warehouse to your door. Transit times vary by location (1–8 days depending on where you are). Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

🧞 SAW SOMETHING ONLINE YOU DON’T CARRY—CAN YOU GET IT?
Possibly! Give us a call and ask for Patsy—she’s got the sourcing superpowers.

🤑 DO YOU OFFER ANY COUPON CODES?
Sometimes! Sign up for our newsletter or follow us on social media to catch them when they drop.

🏫 IS THERE AN EDUCATIONAL DISCOUNT?
There sure is! Educators, email us at schools@sheffield-pottery.com for more info.

🕊️ WHITEST PORCELAIN RECOMMENDATION?
Elaine’s Porcelain is as white and dreamy as it gets! Available in Cone 6 and Cone 10.

🐘 NEED A SCULPTURAL CLAY BODY?
Yes! We’ve got options galore—different firing ranges, grog types, and colors to fit your artistic vision.

🏝️ I LIVE IN ALASKA / HAWAII / PUERTO RICO. DO I QUALIFY FOR FREE SHIPPING?
Glazes & Tools: Yes!

Equipment: Not quite. Give us a call and we’ll quote it out.

🚛 IF I ORDER $49.95 OF STUFF, DO I GET FREE SHIPPING?
Usually, yes! But a few things are excluded—click here to see what’s not included.

📦 WHAT’S THE LEAD TIME FOR SHIPPING ORDERS?
We usually pack and ship within 4–6 business days. Then, it’s in the hands of our trusty shipping partners!