Refund policy

This policy covers orders shipped by UPS, FedEx and the US Postal Service.

Returns

Returned items must be unused and in their original packaging. We cannot accept returns more than 30 days after receipt of purchase.

If merchandise is returned for any reason other than a defect or an error on our part:

A 15% restocking fee plus shipping will be charged.
Items that shipped free will be charged for shipping in both directions.
Some direct-ship items may be subject to the manufacturer’s restocking fee, which may be more than our 15%.

We cannot accept returns on used equipment, kiln parts, or electrical items.

No credit will be issued for merchandise returned without our prior authorization and an invoice number.

Shortages and Damage

Please inspect your delivery carefully. Shortages and damage must be reported within 3 days of delivery. To file a claim:

Note any exposed or damaged goods.
Photograph all six sides of the box and the interior.
Keep all packing materials until the claim is resolved.
Email your photos, sales order number, and preferred contact information to sales2@sheffield-pottery(dot)com.

Cancellations

Canceled orders are subject to a 6% processing fee, deducted from the refund. Out-of-stock items may be canceled before shipment at no charge, except for direct-ship and custom equipment orders.

Direct-Ship and Custom Equipment: These orders are subject to the 6% processing fee if canceled, including when items are delayed or out of stock. Lead times are determined by the manufacturer and are beyond our control. Custom equipment orders cannot be canceled once processing has begun.

After Shipment: Customers are responsible for the 6% processing fee, shipping costs, and any applicable restocking fees.

Questions

For questions about a return or cancellation, please contact us atsales2@sheffield-pottery.com or 1-888-774-2529.