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Sheffield Pottery Ceramic Supply Contact Information and Order Pickups


DRY MATERIAL ORDERS
If you need to pick up dry materials ie. glaze ingredients, oxides, spar, dry clay, anything on the raw materials list:
It take time to weigh out and package these for you.
You must call at least 24 hours in advance if you want to pick them up here.

You can also pick them up on the weekend but you must order by Thursday noon for us to have time to get them ready for you.


WEEKEND PICKUPS
The warehouse guys are not here on the weekend, so anything like bricks, kiln shelves, wheels and other large equipment must be ordered Thursday for weekend pickup.
You will have to load your own equipment on the weekends. There is no staff to assist getting things into your vehicle Saturday / Sunday / holidays unless by special arrangement.

...but tools, moist clay, books, DVDs, and many other things are available on the weekends so do come in !



HOLIDAY SCHEDULE
SHOWROOM IS CLOSED DEC 25

Closed new year's day JANUARY 1st - 4th.

Customer service is unavailable those days .

We are closed :
New Years Day
Easter
Thanksgiving
Christmas
We are also closed on or about the last two business days in December or first 2 business days in January for our annual inventory.

We are generally open 7 days.
Ceramic Supply sales people are here M-F
...but the show room is open on the weekend for tools and clay etc.
Sales team and warehouse staff may not be here on legal holidays on which the showroom is open. So call 24 hours ahead if you want to pick up orders on a legal holiday such as Memorial Day where the full staff is not here.

If you want to pick up ceramics supplies on the weekend, especially for equipment, dry materials and large orders, you must please have your order in by Thursday noon.

Phone Toll-Free: 1.888.774.2529 or 1.888.SPI-CLAY
Phone Local: 1.413.229.7700
Fax: 1.413.229-0200

Mailing Address:
Sheffield Pottery, Inc.
995 North Main St
P.O.Box 399
US Rt. 7
Sheffield, MA 01257

Email:
sales2@sheffield-pottery.com
schools@sheffield-pottery.com

Hours of Operation:
Ceramics Supplies: M-F 8:30-5:00 EST
Retail Pottery: M-F 8:30-5:00 Saturday &Sunday 10:00 - 4:00

Click Here for Map and Directions



Phone Directory:
Ceramics Supplies Customer Service and Sales:
Jen Race x 10
Jackie x33
Patsy X13
Carolyn: x 24
Suzanne Cowen x 26

School Orders
: Suzy Colpits x 15

Accounts Receivable (To Pay a Bill) Ashley x 16
Accounts Payable (If we owe you) Julia x 12
Marketing and Web Help : Tim x 20
Shipping via UPS : George x 20, Dan x32, Frank 22
Warehouse Manager / Shipping via Freight : John Benedict : x23

Retail store and weekend contact : Erin, Diane x 14


Email Directory


General Inquires : sales2@sheffield-pottery.com
Tim : tim@sheffield-pottery.com
Suzy : suzy@sheffield-pottery.com
Diane : Diane@sheffield-pottery.com
Julia : Accounting@sheffield-pottery.com
Ashley : Ashley@sheffield-pottery.com
George : shipping@sheffield-pottery.com
John Benedict : jbenedict@sheffield-pottery.com
Jen Race : jenrace@sheffield-pottery.com
Patsy : patsy@sheffield-pottery.com
Erin : erin@sheffield-pottery.com
Jackie : jackie@sheffield-pottery.com
Backorders : erin@sheffield-pottery.com
School bids, quotes, and orders: schools@sheffield-pottery.com




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Sheffield Pottery Ceramic Supply Contact Information Return Policy

Sheffield Pottery Ceramic Supply Contact Information


Phone Number
Toll free (888)774-2529 or 1.888.spi-clay
Extensions below

Local: (413)229-7700

We are open 7 days.
Ceramic Supply sales people are here M-F
...but the show room is open on the weekend for tools and clay etc.
If you want to pick up ceramics supplies on the weekend, especially for equipment, dry materials and large orders, please have your order in by Thursday noon.

Mailing Address:
Sheffield Pottery, Inc.
995 North Main St
P.O.Box 399
US Rt. 7
Sheffield, MA 01257

Email:
sales2@sheffield-pottery.com
schools@sheffield-pottery.com

Hours of Operation:
Ceramics Supplies: M-F 8:30-5:00 EST
Retail Pottery: M-F 8:30-5:00 Saturday: 8:30-5:00- Sunday 10:00 - 5:00

Click Here for Map and Directions



Phone Directory:
Ceramics Supplies Customer Service and Sales:
Jen Race x 10
Jackie x33
Patsy X13
Carolyn: x 24
Suzanne Cowen x 26

School Orders
: Suzy Colpits x 15

Accounts Receivable (To Pay a Bill) Ashley x 16
Accounts Payable (If we owe you) Julia x 12
Marketing and Web Help : Tim x 20
Shipping via UPS : George x 20, Dan x32, Frank 22
Warehouse Manager / Shipping via Freight : John Benedict : x23

Retail store and weekend contact : Erin, Diane x 14


Email Directory
Note: all emails are ...@sheffield-pottery.com (the dash is important)
Jen R: jenrace@
Jen : jadams@
Tim: tim@
Suzy : suzy@
Diane : Diane@
Julia : Accounting@
Ashley : Ashley@
George : shipping@
John Benedict : jbenedict@
Retail store and weekend contact: salesroom@

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RETURNS & ALLOWANCES

PLEASE CHECK YOUR DELIVERIES CAREFULLY.
Shortages and damages not reported to us within 15 days are not allowed.
Exposed or damaged goods must be noted and signatures of consignee and driver are required on the bill of lading.
No credit will be given on merchandise returned without our authorization and invoice number. No returns will be accepted 60 days after receipt of purchase.


IF MERCHANDISE IS RETURNED FOR ANY REASON OTHER THAN DEFECTS OR OUR ERROR, A 15% RESTOCKING FEE PLUS SHIPPING WILL BE CHARGED.
Free Shipping items that are returned will be charged for shipping in both directions.


Some direct shipped goods may be subject manufacturers restocking fee which may be greater than our 15 %.


NO CASH REFUNDS - CREDIT ONLY.
   
 
Sheffield Pottery Ceramic Supply Contact Information