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Sheffield Pottery Ceramic Supply Contact Information and Order Pickups


DRY MATERIAL ORDERS
If you need to pick up dry materials ie. glaze ingredients, oxides, spar, dry clay, anything on the raw materials list:
It take time to weigh out and package these for you.
You must call at least 24 hours in advance if you want to pick them up here.

You can also pick them up on the weekend but you must order by Thursday noon for us to have time to get them ready for you.


WEEKEND PICKUPS
The warehouse guys are not here on the weekend, so anything like bricks, kiln shelves, wheels and other large equipment must be ordered Thursday for weekend pickup.
You will have to load your own equipment on the weekends. There is no staff to assist getting things into your vehicle Saturday / Sunday / holidays unless by special arrangement.

...but tools, moist clay, books, DVDs, and many other things are available on the weekends so do come in !



HOLIDAY SCHEDULE:
SHOWROOM IS CLOSED DEC 25
Closed December 30th and 31st for our annual inventory.
Closed new year's day JANUARY 1st.

Customer service is unavailable those days .

We are closed :
New Years Day
Easter
Thanksgiving
Christmas
We are also closed on or about the last two business days in December or first 2 business days in January for our annual inventory.

We are generally open 7 days.
Ceramic Supply sales people are here M-F
...but the show room is open on the weekend for tools and clay etc.
Sales team and warehouse staff may not be here on legal holidays on which the showroom is open. So call 24 hours ahead if you want to pick up orders on a legal holiday such as Memorial Day where the full staff is not here.

If you want to pick up ceramics supplies on the weekend, especially for equipment, dry materials and large orders, you must please have your order in by Thursday noon.

Phone Toll-Free: 1.888.774-2529 or 1.888.spi-clay
Phone Local: 1.413.229_7700
Fax: 1.413.229-0200

Mailing Address:
Sheffield Pottery, Inc.
995 North Main St
P.O.Box 399
US Rt. 7
Sheffield, MA 01257

Email:
sales2@sheffield-pottery.com
schools@sheffield-pottery.com

Hours of Operation:
Ceramics Supplies: M-F 8:30-5:00 EST
Retail Pottery: M-F 8:30-5:00 Saturday &Sunday 10:00 - 4:00

Click Here for Map and Directions



Phone Directory:
Ceramics Supplies Customer Service: Jen Race. x 10
School Orders : Suzy x 15
School Bids : Suzy x 15
Accounts Receivable (To Pay a Bill) Ashley x 16
Accounts Payable (If we owe you) Julia x 12
Marketing and Web Help : Tim x 20
Shipping via UPS : George x 22
Warehouse Manager / Shipping via Freight : John Benedict : 23
Finished Pottery : Diane x 24

Weekend Showroom : x 14


Email Directory
Note: all emails are ...@sheffield-pottery.com (the dash is important)


Tim: tim@
Suzy : suzy@
Diane : Diane@
Julia : Accounting@
Ashley : Ashley@
George : shipping@
John Benedict : jbenedict@
Jen Race: jenrace@
School bids, quotes, and orders: schools@
General Inquires sales2@



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Sheffield Pottery Ceramic Supply Contact Information

Sheffield Pottery Ceramic Supply Contact Information


Phone Number
Toll free (888)774-2529 or 1.888.spi-clay

Local: (413)229-7700

Fax: (413)229-0200

We are open 7 days.
Ceramic Supply sales people are here M-F
...but the show room is open on the weekend for tools and clay etc.
If you want to pick up ceramics supplies on the weekend, especially for equipment, dry materials and large orders, please have your order in by Thursday noon.

Mailing Address:
Sheffield Pottery, Inc.
995 North Main St
P.O.Box 399
US Rt. 7
Sheffield, MA 01257

Email:
sales2@sheffield-pottery.com
schools@sheffield-pottery.com

Hours of Operation:
Ceramics Supplies: M-F 8:30-5:00 EST
Retail Pottery: M-F 8:30-5:00 Saturday: 8:30-5:00- Sunday 10:00 - 5:00

Click Here for Map and Directions



Phone Directory:
Ceramics Supplies Customer Service and Sales: Jen Race x 10
School Orders : Suzy x 15
School Bids : Jen x 13
Accounts Receivable (To Pay a Bill) Ashley x 16
Accounts Payable (If we owe you) Julia x 12
Marketing and Web Help : Tim x 20
Shipping via UPS : George x 20
Warehouse Manager / Shipping via Freight : John Benedict : 23
Finished Pottery : Diane x 24

Retail store and weekend contact : x 14


Email Directory
Note: all emails are ...@sheffield-pottery.com (the dash is important)
Jen R: jenrace@
Jen : jadams@
Tim: tim@
Suzy : suzy@
Diane : Diane@
Julia : Accounting@
Ashley : Ashley@
George : shipping@
John Benedict : jbenedict@
Retail store and weekend contact: salesroom@

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RETURNS & ALLOWANCES
PLEASE CHECK YOUR DELIVERIES CAREFULLY.
Shortages and damages not reported to us within 15 days are not allowed.
Exposed or damaged goods must be noted and signatures of consignee and driver are required on the bill of lading.

No credit will be given on merchandise returned without our authorization and invoice number. No returns will be accepted 60 days after receipt of purchase.

IF MERCHANDISE IS RETURNED FOR ANY REASON OTHER THAN DEFECTS OR OUR ERROR, A 15% RESTOCKING FEE PLUS SHIPPING WILL BE CHARGED.

NO CASH REFUNDS - CREDIT ONLY.
   
 
Sheffield Pottery Ceramic Supply Contact Information