The Fine Print . Scroll Down To Proceed to Checkout
PLEASE NOTE: OUR SHOPPING CART DOES NOT CALCULATE SHIPPING CHARGES.
You can email or call to get a shipping quote before ordering or when you get to the next page checkout, you will select either:
"Charge me best possible shipping" (which may be UPS, US Mail of Freight depending on your location and order)
or
"Confirm total with shipping before charging my card" (in which case we will contact you with the total for your approval.)
See about more shipping charges and policies below.
Handing
Fee: $3.00-$15.00 : There is a $3.00/box handling fee for non-clay
items: A box is 5.5" x 10" x19". We will pack as much as is safely
possible in each of your boxes. Your handling fee will not exceed
$15.00 even if you have more than 8 boxes. There is a $10.00 minimum on internet orders. DROP SHIPPED ITEMS: Some items
are shipped right from the factories. On those items, expect to see two
charges on your credit card one for the goods and one later when we are notified of the
final shipping.
Net 30 customers: There is a $50.00 minimum for house charge orders. TAX EXEMPT CUSTOMERS:IF YOU ARE A TAX EXEMPT ORGANIZATION YOU MUST FAX
TO US A HARD COPY OF YOUR CERTIFICATE. FAX TO 413-229-0200
SHIPPING CHARGES:
Shipping for 50 lb boxes of clay or typical small orders,
ie. a few pints of glaze, a couple of small tools and maybe a book; you
can get a rough idea of what UPS Ground charges will be: These rates
are for 50lbs of products in one box: UPS GROUND SHIPPING ESTIMATOR: CLICK HERE
Since we offer such a large
assortment of items that can be ordered on line, we feel that it is in
our customer's best interest to calculate the exact shipping charges on
each order, rather than try to develop a blanket policy to cover every
order. Most items will be shipped standard ground UPS. Some bulky or
heavy items such as larger quantities of clay and equipment will need
to be shipped by common carrier or by our delivery truck. In order to
offer you the lowest possible shipping costs, on the next page of the checkout you will be able to select from the following two
options:
Option #1 :We will package and weigh your order,
and call or e-mail you with the exact shipping charges and your order total. We
will HOLD THE ORDER until you e-mail us a confirmation to release the
order. Upon receipt of your confirmation, we will ship your order, and
charge your credit card for the agreed on total at time of shipment.
This will add 1-2 days time to the receipt of your order.
Option #2 : We will package and weigh your order,
ship it, (without confirming the shipping amount) and charge your card
for the total at time of shipment.
We will give you the lowest possible
freight rate available. We are a reputable business and we will never exaggerate shipping charges. These orders will ship within two days of
your
order - this is our preferred method and your best option if you are in a hurry!
PAYMENT POLICY
New customer purchases are C.O.D. or Visa/Mastercard/Discover ($10.00
minimum). Schools and organizations need a signed purchase order. Net
30 open accounts may be established by regular customers. For each
month an account is past due, a 1˝% finance charge will be assessed.
All customers orders shipped by Sheffield Pottery trucks are subject to
their state's sales tax (except those customers with a tax exempt
certificate on file). Taxable customers within Massachusetts will be
assessed 5% sales tax on their orders that are picked up or shipped via
Sheffield Pottery Trucks, Common Carrier and U.P.S.
PRICES All prices are subject to change without notice.
Schools and organizations that require firm prices on purchase orders,
please call for current price listings. We welcome school bids and
quotes.
Published Prices
-We
reserve the right not to honor any published prices or programs that
are determined to be erroneous due to printing, electronic or clerical
error.
-We are human and do make mistakes but we will never purposefully publish a false or deceptive price!
-The manufacturers of the equipment we offer, all reserve the right to change their prices and offerings without notice. They usually try to give us some warning when a price change is coming but they are not required to.
-We will always be happy to confirm a price before you order... just give a call or email us.
CUSTOMER PICK-UPS
Orders may be picked up Monday through Friday between 8:30 am. and 5:00 pm.
when ordered at least 24 hours in advance. The warehouse is closed on
weekends. However, special arrangements or appointments may be made to pick
up orders on weekends. ALL DRY MATERIAL, CHEMICAL, OR EQUIPMENT ORDERS MUST
BE CALLED IN BY 12 NOON ON FRIDAY FOR WEEKEND PICKUPS.
BACKORDER POLICY
Items that are out of stock at the time of shipment are automatically
backordered. When the items are available, we will call to let you
know, so they can be shipped to you. Shipping is charged on backordered
items, but they are not assessed a handling fee.
RETURNS & ALLOWANCES PLEASE CHECK YOUR DELIVERIES
CAREFULLY. Shortages and damages not reported to us within 15 days are
not allowed. Exposed or damaged goods must be noted and signatures of
consignee and driver are required on the bill of lading. No credit will
be given on merchandise returned without our authorization and invoice
number. No returns will be accepted 60 days after receipt of purchase.
IF MERCHANDISE IS RETURNED FOR ANY REASON OTHER THAN DEFECTS OR OUR
ERROR, A 15% RESTOCKING FEE PLUS SHIPPING WILL BE CHARGED. NO CASH
REFUNDS - CREDIT ONLY.
Ceramic Supplies
Ceramic Supplies
Sheffield-Pottery.com
Route 7 P.O. Box 399 Sheffield, MA 01257
