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IMPORTANT: ALL CURBSIDE PICKUPS require 2 business days notice: Put in the ORDER COMMENTS near the end of checkout when you would like to come.
DUE TO COVID THERE ARE SUPPLY CHAIN DISRUPTIONS AND SHIPPING DELAYS THAT ARE BEYOND OUR CONTROL.
WE ARE WORKING HARD TO GET YOUR ORDERS OUT AS QUICKLY AS POSSIBLE.
WE APPRECIATE YOUR PATIENCE BUT PLEASE EXPECT LONGER THAN NORMAL LEAD-TIMES.
IMPORTANT: CURBSIDE PICK-UP FOR CLAY: MUCH CLAY IS OUT OF STOCK AT THE MOMENT DUE TO HIGH DEMAND. PLACE YOUR CLAY ORDER ONLINE AND WE WILL LET YOU KNOW WHEN READY FOR PICKUP.
NOTE : Website orders have a $49.99 minimum order size. This does not necessarily mean it is free shipping. Only items with the free shipping logo are free shipping.
SCHOOLS: Please put the school name where it asks for "company name" at checkout. Tax will be removed when we process the order although it may show at checkout.
IMPORTANT ANNOUNCEMENT REGARDING GLAZE AND TOOL ORDERS
WE ARE UPDATING OUR WEBSITE TO SHOW ACTUAL PHYSICAL INVENTORY FOR GLAZES AND SMALL TOOLS.
EFFECTIVE OCTOBER 20, 2021, WE WILL STOP TAKING BACK ORDERS FOR GLAZES AND TOOLS.
Returns / Shipping / Handling / Published Prices info Click HereCancelled Orders : If you cancel an order after it has shipped you will be charged for the shipping in both directions.
PLEASE DOUBLE CHECK YOUR BILLING ADDRESS. Your bank can put a hold on your funds for up to 7 days because of a billing address mismatch. Thanks!
FREE SHIPPING does not apply to any international orders.
Free Shipping on Glazes includes Alaska and Hawaii except for glazes that ship in pails and gallons.
Equipment Sur-Charges : Kilns, Wheels and other equipment marked free shipping is for the lower 48 only. We will have to calculate freight for equipment going to Alaska or Hawaii.
Some restrictions and sur-charges may apply when shipping freight to hard to reach places such as islands and metropolitan areas such as NYC, Chicago, LA etc.
Notes on shipping during freezing weather : Frozen Clay and Glazes Note: we do not ship wax resist when there is danger of it freezing.
We have to use our discretion as to when we can ship your clay to avoid it getting frozen. This may slow the delivery of your order. Frozen clay is not ruined however. It can be wedged to get it back to usable condition.
Glazes that have been frozen can simply be thawed and mixed and they return to original condition. An immersion blender is the easiest way to remix pints of glaze.
Learn more and see a quick and informative video on reconstituting frozen clay and glaze here : https://www.sheffield-pottery.com/Frozen-Clay-and-Frozen-Glazes-p/fcginfo.htm
